Taxi88 Privacy Policy – Your Personal Data Protection

1. Introduction

Taxi88 ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy is established to provide full clarity on how we handle your personal information from the moment you register until you stop using our platform.

We operate under strict data protection principles, ensuring that every decision regarding data collection and usage is made with the interests and safety of our members in Malaysia as the top priority. In addition to complying with the Personal Data Protection Act 2010 (PDPA), we also apply industry best practices in the management of sensitive information.

This policy applies to all users of the taxi88.vin website, the taxi88 mobile app, and any related services we offer. If you have any questions about this policy, our support team is ready to assist via Live Chat available on the platform.

2. Data We Collect

Taxi88 only collects information that is strictly necessary to provide a safe, seamless, and responsible service. The following are the categories of data we collect:

We not collect credit/debit card information directly — all payment transactions are handled by trusted, PCI-DSS compliant third-party payment processors.

3. How We Use Your Data

Every piece of information we collect has a clear and lawful purpose. taxi88 uses your data for the following purposes:

• Account management: Creating, verifying, and securely maintaining your user account.
• Transaction processing: Processing deposits, withdrawals, and all financial activity within your account.
• Identity verification (KYC): Fulfilling anti-money laundering (AML) compliance requirements and verifying your identity.
• Platform security: Detecting and preventing fraud, unauthorized access, and suspicious activity that could compromise your account.
• Customer support: Answering inquiries, resolving complaints, and providing the technical assistance you need.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need assistance and providing appropriate support.
• Service communications: Sending important notifications related to your account, security, and platform updates.
• Service improvement: Analyzing usage patterns on an aggregate (non-individual) basis to improve the user experience.

4. Data Storage & Security

The security of your data is a responsibility we take extremely seriously. taxi88 implements multiple layers of technical and organizational protection to keep your information safe at all times:

• Encryption in transit: All data communications are protected by 256-bit SSL/TLS encryption, ensuring no third party can intercept your information in transit.
• Encryption at rest: Sensitive data such as financial information and identity documents are encrypted when stored in our database.
• Layered access controls: Only taxi88 staff with specific authorization may access user data, and every access is logged for audit purposes.
• Real-time monitoring: Threat monitoring systems operate 24 hours a day, 7 days a week to detect any suspicious activity.
• Regular backups: Data is regularly backed up to separate secure locations to prevent data loss due to system failure.

Data retention periods depend on operational and legal requirements. Generally, active account data is retained for the duration of the active account plus 5 years to meet Malaysian legal compliance requirements. Data that is no longer required will be securely deleted or anonymised.

5. Data Sharing with Third Parties

Taxi88 does not sell or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where we may need to share your data:

• Payment processors: To process deposits and withdrawals, transaction information must be shared with licensed and trusted payment processors. They are bound by strict confidentiality agreements.
• Technology service providers: Cloud infrastructure providers, identity verification services, and customer support tools may process some of your data in their capacity as our data processors.
• Legal requirements: taxi88 will disclose data if required by court order, law enforcement directive, or legitimate regulatory compliance requirements.
• Fraud prevention: In certain cases, information may be shared with fraud prevention agencies to protect the interests of all parties.

All third parties we work with have signed data processing agreements obligating them to protect your information and use it solely for the specified purposes.

6. Cookies & Tracking Technologies

Taxi88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage or disable non-essential cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience on the taxi88 platform.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by taxi88:

To exercise any of the above rights, please contact the taxi88 support team via Live Chat on the platform. We will process your request within 30 business days, subject to reasonable identity verification requirements.

8. Children's Data

Taxi88 strictly prohibits individuals under the age of 18 from registering or using our platform in any capacity whatsoever. We do not knowingly collect any personal information from minors or underage individuals.

Should we discover that personal information belonging to a minor has been collected without our knowledge, such data will be deleted immediately and the associated account will be closed. Parents or guardians who become aware that their child has provided information to taxi88 are advised to contact us immediately.

9. Links to Third-Party Websites

The taxi88 platform may contain links or references to third-party websites in certain contexts. Please note that this Privacy Policy applies solely to the taxi88 platform and does not cover the privacy practices of any external websites.

Taxi88 is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to independently read and understand the privacy policy of every website you visit.

10. Changes to the Privacy Policy

Taxi88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or improvements in how we protect your data.

When significant changes occur, we will notify you via in-platform notifications or through the email address registered to your account. The "Effective" date at the top of this page is always updated to reflect the latest version of our Privacy Policy.

Continued use of the taxi88 platform after any policy changes take effect will be considered acceptance of the updated terms. If you disagree with any changes, you have the right to stop using the platform and request account closure.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) team through the following channels:

We welcome any feedback that helps us improve your privacy protection. Every complaint will be taken seriously and thoroughly investigated by our dedicated team.